Delivery & Pick Up Information

About Our Delivery Service

• Alliance Group partners with New Zealand Couriers and Urgent Couriers to deliver all online orders. They are shipped from our Alliance Butcher Shop in Timaru and Urgent Couriers in Auckland.
• The shipping fee includes the cost of handling, packaging and courier fee. Shipping fee’s increase with weight. Note the packaging material is included in this weight.
• All chilled products are vacuum packed to seal in the freshness and protect the product throughout transit. Frozen product remains in its tray or bag. Your products are then packed along with fully recyclable insulation into a cardboard carton and then taped up and clearly labelled. Once packed your bin will remain chilled throughout transit which means your product always arrives in perfect condition.
• Delivery days are Monday – Friday (with the exception of public holidays).
• If you are unable to be at home to receive the delivery either have the delivery sent to your workplace or provide us with instructions of a safe place on your property for the courier to leave the parcel. Please note all orders are sent with an ‘authority to leave’ unless otherwise stated in the delivery instructions.
• Rural Deliveries are not available due to transport issues however you can have your parcel delivered to a NZ Courier Depot / Agent and you can collect it from there. Please refer to the shipping options on the website for details.
• Delivery to your door is only available in urban centers.
• Please note due to the nature of fresh meat products they are subject to availability and may take up to 7 days to fulfil your order however in such cases you will be contacted by the butcher shop directly.
• In addition, please note that if you live in a locked gate community or have a dog, we cannot deliver to your door so please select your nearest NZ courier depot.

Description	Area Covered	Delivery Timeframe	Weight (incl. packaging)	Delivery Fee (Excl GST)
South Island	All of South Island (Non-Rural)	2-3 Days after Order is Confirmed	0kg-30kg	$10.00
North Island	Auckland region (Non-Rural)	0-3 Days after Order is Confirmed	0kg-30kg	$10.00
	Rest of North Island (Non-Rural)	2-3 Days after Order is Confirmed	0kg-30kg	$10.00

For orders over 30 kg, please phone us for delivery options.

About Our Click & Collect Service:

Alliance Group has a pick-up option available from the following site:
Alliance Butchershop, Timaru    Phone 03 684 2140

Please contact the store prior to pick up to confirm shop operating hours.

Just place and pay for your order before 9am Monday to Friday and your goods will be available for pick up two business days after the day of order. Alternatively, if you wish to pick up another day, please email us at contact@puresouthshop.com

To arrange pick up simply check the “Click and Collect from an Alliance store” box in the shipping information section during checkout, your shipping and packaging costs will be voided.

Our Guarantee:

If you are not happy with any product you receive from Alliance Group, please contact us and we will endeavour to remedy any concerns you have. This may result in replacement of the product, or a credit to your account (excluding freighting costs). Unfortunately, seven days after the dispatch of your product we are unable to replace or credit the goods. Please call us on 03 684 2140 between 8.00 am and 5.00 pm Monday-Friday, or email us at contact@puresouthshop.com

ALLIANCE GROUP

Privacy Policy
This policy sets out how and when Alliance Group Ltd (the "Company", "we", "us" or "our") collects, holds, uses and discloses your personal information.

We may modify or amend this policy at any time and for any reason. By using this site, you consent to our handling of your personal information in accordance with this policy (as amended from time to time).

Collection
We may collect personal information about you:

1. When you provide information to us directly, for example, by signing up online or in store or entering a competition or promotion.
2. Through your use of this site and the services and functionality offered through it.

Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Policies

Transactions conducted through Alliance Group comply with New Zealand law, including the:

• Fair Trading Act
• Sales of Goods Act
• Consumer Guarantees Act.

Guarantees and warranties

1. Returns Policy and Customer Satisfaction Guarantee
2. Privacy Policy
3. Safe Shop Promise
4. Customer Support
5. Cancellation Policy

1. Returns Policy and Customer Satisfaction Guarantee

Alliance Group upholds the highest standard of quality with every purchase. Our 100% satisfaction guarantee means you can purchase our meat with confidence. Alliance Group prides itself on personal service and premium cuts from our renowned suppliers of export quality meat.

If you are not happy with any product you receive from Alliance Group, please contact us and we will endeavour to remedy any concerns you have. This may result in replacement of the product, or a credit to your account (excluding freighting costs). Unfortunately, seven days after the dispatch of your product we are unable to replace or credit the goods. Please call us on 03 684 2140 between 8.00 am and 5.00 pm Monday-Friday, or email us at contact@puresouthshop.com

2. Privacy Policy

Protecting your privacy is a high priority at Alliance Group. To keep you up to date with specials, new products etc, we will retain your name, address and other contact details. Any information you give us will remain confidential to Alliance Group and will not be shared with any other person or organisation. You have the right to inspect and update your details at any time.

If you wish to be removed from our mailing list, please email us at contact@puresouthshop.com or phone us on 03 684 2140 between 8.00 am and 5.00 pm, Monday-Friday. We will action your request immediately.

Alliance Group uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on the website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

For example, Alliance Group may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to the website, track your orders, and monitor and maintain information about your use of Alliance Group.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases with Alliance Group.

3. Safe Shop Promise

Whenever you shop through the Alliance Group website, we take every possible precaution to ensure that your transactions are safe.

Alliance Group transactions and online payment security is managed by Payment Express. (Click here for further information about Payment Express)

You can be confident that shopping online with Alliance Group is safe.

If you have questions about the charges on your card, please:

• Phone us on 03 684 2140 between 8.00 am and 5.00 pm, Monday-Friday (excluding public holidays)
• email us on contact@puresouthshop.com
• or if you’re outside New Zealand, please phone us on +64 3 684 2140

4. Customer Support

You are an important part of our online community, and we love your feedback, as it helps us provide you with the very best service.

There are a number of ways to contact Alliance Group. These include:

(i) Phoning us on 03 684 2140

You can speak with someone from our team between 8.00 am and 5.00 pm, Monday-Friday (excluding public holidays). If your call is unanswered, please leave us a message with your contact details and we will get back to you as soon as possible.

Alternatively, if you are contacting Alliance Group from outside of New Zealand, please call us on +64 3 684 2140. Please note we are unable to deliver product outside of New Zealand. However, we are happy to take orders from customers overseas who wish to have the product delivered within New Zealand.

(ii) Emailing us on contact@puresouthshop.com

Non-urgent enquiries can be emailed to us, and we will reply to your email as soon as possible. Please contact us via phone for any urgent enquiries.

5. Cancellation Policy

Please note Alliance Group is not obliged by New Zealand Law to provide a refund if a customer has changed their mind, so please choose carefully.

However, if you do, please contact us as soon as possible on 03 684 2140 and providing we can intercept the goods before they are dispatched with the courier, we will happily exchange the products ordered for other Alliance Group goods or a credit note.

 

Still a little confused? Give us a call or flick an email our way

If for any reason you are concerned about the delivery of your order please call the Alliance Group team on 03 684 2140 or email contact@puresouthshop.com